Refund Policy

You have 30 days from the delivery date to request a return. Items must be unworn, unwashed and in their original condition with all tags, hardware and packaging intact.

Email support@vvxhq.com with your order number and the items you want to return, and tell us whether you would like a refund or an exchange. We will confirm the return and send you instructions.

Please do not send items back before your return is confirmed. Returns received without confirmation may be delayed.

The fastest way to change a size or colourway is to return the original item for a refund and place a new order for the piece you want, so the size you need is secured while it is still in stock. If you prefer a direct exchange, tell us in your return request and we will arrange it subject to availability.

Inspect your order on arrival. If an item arrives faulty, damaged or is not the item you ordered, contact us within 7 days with photos of the item and the packaging. We will cover the return shipping and send a replacement or issue a full refund, including the original shipping cost.

For hygiene reasons, swimwear and intimate items can only be returned if unworn with the hygiene liner and all tags still attached. Fragrances must be unopened with the seal intact.

We also cannot accept items that have been worn, altered, washed, scented or damaged after delivery, items returned without tags, or gift cards and final-sale items marked as non-returnable at the time of purchase.

Unless the item is faulty, damaged or incorrect, return shipping is the customer's responsibility. We recommend a tracked service, as we cannot refund items that do not reach us.

Once your return arrives and passes inspection, we approve the refund and issue it to the original payment method. Approval usually happens within 5 business days of receipt, and your bank or card provider may take a few additional days to post the funds.

Refunds cover the price of the returned items. Original shipping charges are refunded only when the return is due to a fault, damage or an error on our side.

If you need to cancel or change an order, contact us as soon as possible. We can usually amend an order before it has been packed; once it has shipped, the return process above applies.