Shipping Policy

Orders are produced and quality-checked within 2–5 business days of payment. Drop items and made-to-order sets can take up to 7 business days during a release week.

You will receive an order confirmation immediately and a separate shipping confirmation with tracking as soon as your parcel leaves the facility.

Standard shipping arrives 3–7 business days after dispatch. Expedited shipping, where offered at checkout, arrives 2–3 business days after dispatch.

Shipping cost is calculated at checkout based on your address and the weight of your order.

International orders typically arrive 7–21 business days after dispatch, depending on the destination and customs clearance.

Import duties and taxes are set by your country and are the recipient's responsibility unless collected at checkout. Refused parcels returned to us are refunded less the outbound and return shipping cost.

Every order ships with tracking. Tracking can take 24–48 hours to show movement after the label is created. If tracking has not updated for 7 days, email support@vvxhq.com with your order number and we will open a carrier investigation.

If your parcel is lost in transit, shows delivered but has not arrived, or arrives damaged, contact us within 7 days of the last tracking update with photos where relevant. We will replace the order or issue a full refund once the carrier confirms.

Please double-check your address at checkout. If an order has not shipped we can correct the address; once shipped, a parcel returned as undeliverable is refunded less shipping, and you are welcome to reorder.

Orders containing several made-to-order pieces may ship in more than one parcel at no extra cost. Each parcel receives its own tracking number.

Email support@vvxhq.com, or reach our agents at myagentcompass@gmail.com. We reply within one business day, Monday to Friday, 9:00am – 6:00pm CT.